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CAN YOU EXPLAIN YOUR RATING SCALE?


We rate every item up for auction from 1-6 stars located at the top right of the item page. This will indicate the condition of the item.

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6 STARS - BRAND NEW RETAIL PACKAGING  photo _35 1_zpsft4iwcyf.jpg

(Exactly how it will look like if you bought the item in a retail store) 

5 STARS - NEW - Open/inspected box. Distressed OR missing packaging photo _35 1_zpsx6qoozqt.jpg

(This mainly applies to electronics where there is a sticker seal)

A) Item Contents are BRAND NEW and shows no signs of use. Box/Package has been previously opened by a customer or opened and inspected by our staff (We inspect or test anything we feel is necessary to insure there is no damage, all parts are included and that the item works. We will state whether we inspected or tested it personally)

B) Item is NEW but retail packaging is distressed due to shipping, or item is missing its packaging/tags. (see photos of package)

4 STARS - NEW WITH MINOR ISSUE OR STORE RETURN OR STORE DISPLAY photo _35 1_zpswpomsruu.jpg(YOU WILL SEE A CAUTION SYMBOL IN THE TITLE OF THE THUMBNAIL) = THIS MEANS TO CLICK IN AND READ THE CONDITION NOTES

A) Item is NEW, shows no signs of use but has a minor issue (rip, missing something, shelf dirt, stain, dent etc...) This will be explained in the condition notes and shown in the secondary photos.

B) Item is a Store Return in "Like New" excellent condition, meaning a customer has attempted to install or use/test the item in any way and then returned it. See the photos & notes

C)) Item was a Store display and will mainly be in Like New, excellent condition - see photos & notes)

3 STARS - MANUFACTURER REFURBISHED photo _35 1_zpsrt1txafr.jpg

(Item has been refurbished)

2 STARS - USED Conditions will vary, See Photos & Condition Notes photo _35 1_zpskfxdrfxn.jpg

(Item shows signs of obvious use, see photos & notes - Item has been tested and in working order)

1 STAR - AS-IS  photo _35 1_zpsquecd5av.jpg

A) Item has been tested and is defective. It is not in working condition or we are unable to get it to work

B) Item is being sold AS-IS because we are unable to test the item fully

HOW DO I BID?


DO YOU HAVE RESERVES ON YOUR ITEMS?

There are NO reserves! All our auctions start at $1 when listed and sell for whatever it finishes for on auction night. 


CAN I COME PREVIEW AN ITEM BEFORE BIDDING?

We encourage all our bidders if they have time to spare, to come to our retail location within our business hours and preview anything you are interested in bidding on.


WHAT DOES PROXY BIDDING MEAN?

  • Proxy Bid means: The max amount your willing to pay/bid for the item (this can be updated and increased at anytime)
  • Every item on our weekly auctions start at $1 with no reserves
  • You will now decide to input a MAX PROXY BID. Ex: $40, the system will automatically keep you $1 higher than the previous bidder as long as your max bid is higher than theirs.
  • Your proxy bid is kept SECRET from everyone, only you can see this amount.
  • The main advantage to proxy bidding is if you are unable to watch the auction because you need to be away from the computer or phone, you can still win the item.
  • CAN YOU GIVE ME AN EXAMPLE OF THE BIDDING PROCESS?
  • In this example 2 people will be bidding on a Watch
  • "Jacob86" has placed his secret proxy bid and is currently winning the watch at $10.
  • You decide that you would love to have this watch and bid $15
  • Now 2 things will happen...
  • Option A: You will now currently be winning that item for $11 because you have outbid "Jacob86" max bid.
  • Option B: The current bid jumps to $16, that means that "Jacob86" bid is still higher than your $15 and you must bid higher until you take the bidding lead and pass "Jacob86" secret bid.
  • Now you decide to increase your bid to $25. The bid amount has just updated to $21 and you are now winning the watch. This means you have outbid "Jacob86" and surpassed his proxy bid amount which was obviously $20. You will know this because your bid will always be $1 higher than the previous bidder once you have outbid their proxy bid.
  • This process will continue until the auction time ends on that item and someone has won the watch.
  • What if ""Jacob86" wants to bid the same amount as me? Whoever placed the max bid of $20 first will be winning the item for $20 as our system does not allow duplicate bid amounts.

HOW DO I KNOW IF I AM WINNING AN ITEM?

  • When you bid on an item, the thumbnail will either update to a faint red or green.
  • RED: Indicates you are losing the bid amount and must bid higher.
  • GREEN: Indicates you have taken the lead in the bidding and are currently winning.
  • These colours will update in real time on a 5 second auto refresh.
  • You can view all the items you are bidding on in the auction and its current status in your BID LOUNGE located on the left side of the page

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WHERE CAN I SEE THE BID HISTORY OF AN ITEM?

The bid history will be located in the auction item page right below the current bid amount and who is the highest bidder.


WHAT ELSE DO I NEED TO KNOW?

  • When there is 20 minutes remaining on an item, the auction timer will turn a BOLD RED
  • In order to prevent auction sniping and unfair bidding practices, the countdown time will reset to 2 minutes every time a bid is placed within the last 2 minutes of the auction ending. (This is to give bidders another chance to bid if they are still debating).
  • In the event of a Tie bid (2 bidders enter the same amount, it is always awarded to the first person who placed the bid.) If you enter a bid of $10 and the current high bid changes to $10 but your thumbnail is red, that means someone else entered a $10 bid before you and will be recognized as the high bidder.

HOW DO I PAY?

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WHEN IS PAYMENT DUE?

After the purchase of a BUY NOW you have 7 days for payment and pick-up (call in to book an appointment for pick-up)

After our auction ends there is a pick up deadline of 4 days 

Wed 11am-6pm, Thurs 11am-6pm, Fri 11am-6pm, Sat 11am-4pm

THERE ARE NO EXCEPTIONS


You cannot pick and choose which items to pay for when you come for your won auction items. You must pay for your ENTIRE order

WHAT IF I DO NOT PAY FOR MY ORDER AND PICK UP ON TIME?

If an invoice is left unpaid and not picked up within the 4 days the account will be temporary suspended and the items re-listed. The bidder will then be required to pay the 10% restocking fee off the final invoice amount that was left unpaid in order to re-instate their account. Once the account has been suspended the bidder will no longer be allowed to bid, purchase, or pick-up any items until this restocking fee is paid.


HOW DO I PAY (METHODS OF PAYMENT)?

1. This can be done in person at our retail location. 

We accept Cash, Debit and Credit (Mastercard & Visa). 

2. If you would like to pay online, this can be done through Paypal, Credit Card or E-Transfer. We don't accept credit cards over the phone.

Please contact us via site message or phone to inform us if you need to do an E-transfer


IS THERE ANY OTHER CHARGES WHEN I PAY FOR MY ITEMS?

ABSOLUTELY NOT! Bidding is completely FREE! No scams or buying bids, what you win your item for is what you pay + the standard 10% buyers premium + HST.

All items up for auction are subject to the 10% buyers premium being added to the winning bid amount which constitutes the final purchase price.

Example: $40 winning bid. + 10% premium = $4  ($44 final purchase price + 13% HST) = $49.72

There is NO 10% buyers premium added to BUY NOWS (asking price + 13% HST)

HOW DO I PICK-UP MY ITEMS?


45 Brisbane Road

Unit #19

M3J2K1

WHAT IF I CAN'T MAKE IT WITHIN THE PICK-UP TIMEFRAME?

There are no exceptions to the 4 days pick-up after auction unless an emergency has occurred and a time extension is granted by one of our staff. 

IF YOU CAN'T PICK UP WITHIN OUR $ DAY TIME FRAME DO NOT BID!


DO I HAVE TO SCHEDULE A PICK-UP BEFORE I COME?

While scheduling a pick-up is not mandatory, we highly recommend it as this allows us to try and prepare your order ahead of time. This would minimize your wait time when you come to our store to pick-up. If you are interested in scheduling a pick-up time, it can be done by phoning us for fastest response or an internal site message.


WHAT DO I NEED WHEN I COME PICK-UP?

All new members are required to show Government-issued ID when picking up an order. This is done to protect us and the bidders by ensuring the items are picked up by their rightful winner. There are NO exceptions!


CAN SOMEONE ELSE PICK-UP MY ORDER?

If you would like someone else to pick up your order, please log into your account and use the internal messaging system and provide the full name of the person who will be picking your order. This person will be required to present a government-issued ID on arrival.

WHAT IS YOUR WARRANTY/RETURN POLICY?

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WE DO NOT DO RETURNS, 7 BUSINESS DAYS WARRANTY ONLY (FULL MONEY BACK)

We supply a in-house warranty on everything sold, unless stated AS-IS. 

Warranty applies for...

Any items that have malfunctioned, was damaged and not described, missing parts or was listed incorrectly.

To be granted a return we must be contacted explaining the issue and have the item returned within 7 business days from date of invoice

This can be done by calling our store, if no answer please leave a message, or contact us via site message at the top right of the screen.

Once a return has been approved, the item will be replaced if a duplicate is available, offer a negotiated discount if the bidder would like to still keep the item or process a full refund. A bidder can't deny a replacement if one is available.

Any physical damage caused by improper handling or use by the customer will result in automatic refusal for a refund and will void our 7 day warranty.

We will also deny a return if the bidder did not properly take the time to view and read the listing correctly. It is the bidders sole responsibility to fully read each listing and look at all photos. If a listing indicated an issue in the condition notes or included photos of the issue the return will be refused. 

We do NOT accept returns based on buyers remorse (You do not like the item, wasn't what you needed or changed your mind)

Once the warranty time period has exceeded no refunds or exchanges will be granted regardless of the issue or situation. There are NO exceptions. Once the warranty period has fully passed, we no longer hold anymore responsibility for the items sold.

Please remember we are only human and deal with a large volume of products that need to be listed within a limited time frame. We appreciate your understanding if we miss an issue during the listing/inspecting process. If this does occur, we will resolve it for you!